Frequently Asked Questions
How do I order online?
To make a purchase simply browse for the product you're interested in, confirm size and colour preferences where applicable and then simply click on "Add to Bag."
When you've completed your shopping, click on "Checkout" and we will guide you through our easy checkout process.
If you are already a Rhodes & Beckett member we recommend that you login prior to selecting your items as it will speed up your checkout process.
Once we receive your order, we'll send you an email notification. You will also receive emails from us when we begin processing your order and when the order ships.
What if I’m not sure what size to buy?
Try using our size guide. It will not only give you a good idea of our sizes but there is also a handy guide to measuring yourself so you can be sure to get the right size. If you do happen to order the wrong size don't worry - just email or call our customer care team and arrange to swap it for the correct size.
What if I want to return something?
We are happy to accept any item for exchange or refund within 30 days of your date of purchase, provided it is in its original condition and has not been worn or washed. To return an item, simply follow the procedure on the return slip enclosed.
Please note that we do not provide refunds or exchanges for the value of any shipping costs (in the event these were incurred) for ‘change of mind’ returns.
Can I Return a Made-To-Order (MTO) Shirt?
Made to Order shirts are produced specifically for you in accordance with your styling preferences. As such we do not accept 'change of mind' returns on these garments.
Naturally if there is a quality issue of fault of any type, or the shirt in question has not been produced to your instructions we will be happy to take the garment back and provide you with an exchange or refund.
Can I return something I purchased online to a Rhodes & Beckett store?
Absolutely. Any purchase made from one Rhodes and Beckett location can be returned to another Rhodes & Beckett location, and that includes the online store.
Please note that we are happy to accept any item for exchange or refund within 30 days from receipt of goods, provided it is in its original condition and has not been worn or washed.
Please try to bring to bring your online invoice/receipt with you as this will speed up the returns process in store.
What if I’m sent a faulty or incorrect item?
Our online team take every care to ensure that you are sent the correct item, free from any quality defects. However, if you do receive an incorrect or faulty item please contact us at firstname.lastname@example.org to arrange a replacement item or refund.
Postage and packaging for the replacement item will be free of charge.
How long does it take for my order to arrive?
Deliveries within Australia
We aim to dispatch all orders within 2-3 working days. This enables us to deliver most purchases within 7 working days to Melbourne, Sydney and Brisbane metropolitan areas. Obviously items that are travelling further can take longer.
International orders are typically received within 7-10 workings days from the time of order. You will receive a shipping confirmation email when your purchase departs that includes a tracking number to allow you to follow your shipment
Please note: that our postage does not include possible taxes and duties that may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
How Long Does It Take For Made-To-Order Shirts to Arrive?
We aim to produce all Made-To-Order garments within 14 days of the date of your order. This enables us to ensure that your MTO purchase is delivered to you with 3 weeks of your order and in many cases earlier.
How much does it cost for shipping?
Shipping is currently free of charge for orders over $200.
Do you ship outside of Australia?
We ship to over 50 countries worldwide and are continuing to expand this list.
At present we are able to ship your order to Australia, Argentina, Bahrain, Bangladesh, Barbados, Belgium, Bolivia, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, France, Germany, Guatemala, Haiti, Honduras, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kuwait, Macau, Malaysia, Mexico, Morocco, Nepal, Netherlands, New Zealand, Nicaragua, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States and Vietnam.
How can I pay for my online purchase?
We accept the following credit (and debit) cards:
• American Express
How much GST and Duty is charged?
All prices noted in our online store include GST (Goods and Services Tax) at the current rate of 10%.
International orders are not subject to GST and we deduct this at time of checkout.
Please note that overseas orders may be subject to taxes and duties that may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
How do I join the Rhodes & Beckett mailing list?
Joining our mailing list is quick and simple. Select the ‘join today’ option under the 'My Account' menu and follow the prompts to join. Once you are a member you will receive details of our seasonal product updates as well as member only offers.
How often do you bring out new styles?
During a season, new product is introduced approximately every two weeks. Therefore you should see new items online on a fairly regular basis.
We operate on two main seasons - winter and summer. The summer range usually becomes available from August, and the winter range from February.
How secure is my transaction?
Protecting your personal and order information is a priority at Rhodes & Beckett. We want you to be able to order from www.rhodesbeckett.com.au with total confidence.
As such we have created a secure transaction environment. We use secure sockets layer (SSL) technology – our on-line ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.rhodesbeckett.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
What is the Rhodes & Beckett pricing policy?
We try to keep our prices consistent throughout our retail stores and online store.
Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available through our online store. If this occurs it will be clearly marked.
As we do not wholesale our brand (i.e. sell to other retailers) the price online will always be the most current (and lowest) price available.