Product added

FAQs

  • HOW DO I ORDER ONLINE?

    To make a purchase simply browse for the product you're interested in, confirm size and colour preferences where applicable and then simply click on "Add to Bag."

    When you've completed your shopping, click on "Checkout" and we will guide you through our easy checkout process.

    If you are already a Rhodes & Beckett member we recommend that you login prior to selecting your items as it will speed up your checkout process.

    Once we receive your order, we'll send you an email notification. You will also receive emails from us when we begin processing your order and when the order ships.

  • WHAT IF I’M NOT SURE WHAT SIZE TO BUY?

    Try using our size guide. It will not only give you a good idea of our sizes but there is also a handy guide to measuring yourself so you can be sure to get the right size. If you are still unsure please visit one of our stores and our friendly staff will be happy to assist you with your sizing.

  • CAN I RETURN SOMETHING FOR EXCHANGE OR REFUND?

    No. All merchandise purchased from a Rhodes & Beckett store or our online store is non-refundable and ‘change of mind’ exchanges will no longer be accepted, all sales are final. Please choose carefully.


  • WHAT IF I’M SENT A FAULTY OR INCORRECT ITEM?

    Our online team take every care to ensure you are sent the correct item, free from any defects. However, if you do receive an incorrect or faulty item please contact us at service@rhodesbeckett.com.au for instructions on how to obtain a replacement item or refund. 

    Refunds or replacements on faulty goods will only be processed within 14 days of purchase provided that the following conditions are met:

    Proof of purchase is obtained in the way of original receipt  if the sale is registered in our database or a bank statement is provided.

    Merchandise is in its original condition and has not been worn, washed or altered.

    Faulty items must be assessed in person –  you may take your item to your nearest store location for assessment or send the item to our online store.

    If sending faulty items back to our online store for assessment we advise that the items are sent using registered post and that you keep your postage receipt until the return is received and you have been contacted. Rhodes & Beckett cannot be held responsible for items lost or damaged when being returned by post. 

     Please note that we do not provide refunds for the value of any return shipping costs


  • HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

    Deliveries within Australia

    We aim to ship all orders within 5 working days. (subject to security checks and availability of stock) This enables us to deliver most purchases within 10 working days to Melbourne, Sydney and Brisbane metropolitan areas. Obviously items that are travelling further can take longer.

    International Deliveries

    International orders are typically received within 7-10 working days from the time of order. You will receive a shipping confirmation email when your purchase departs that includes a tracking number to allow you to follow your shipment

    Please note: that our postage does not include possible taxes and duties that may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

    Please note due to the high volume of orders received during our closing down sale we are currently experiencing delays in shipping orders and will not be able to process your order within the previously advertised 5 working days. We are working through all orders as quickly as possible. You will receive a notification email with a tracking number once your order is shipped. We apologise in advance for any delays.

  • HOW MUCH DOES IT COST FOR SHIPPING?

    Shipping is currently free of charge for orders over $200. 

    A standard shipping fee of $10 is charged on orders delivered within Australia. A standard shipping fee of $20 is charged on orders delivered internationally. 
     
    Please note that international orders may incur further charges applied upon delivery of your order. The responsibility for any customs duties, foreign taxes or other fees, which my be imposed, will rest with the customer.