HOW DO I ORDER ONLINE?
To make a purchase simply browse for the product you're interested in, confirm size and colour preferences where applicable and then simply click on "Add to Bag."
When you've completed your shopping, click on "Checkout" and we will guide you through our easy checkout process.
If you are already a Rhodes & Beckett member we recommend that you login prior to selecting your items as it will speed up your checkout process.
Once we receive your order, we'll send you an email notification. You will also receive emails from us when we begin processing your order and when the order ships.
WHAT IF I’M NOT SURE WHAT SIZE TO BUY?
Try using our size guide. It will not only give you a good idea of our sizes but there is also a handy guide to measuring yourself so you can be sure to get the right size. If you do happen to order the wrong size don't worry - just email or call our customer care team and arrange to swap it for the correct size.
WHAT IF I WANT TO RETURN SOMETHING FOR EXCHANGE OR REFUND?
Any full priced merchandise purchased from a Rhodes & Beckett store or our online store may be exchanged or refunded within 90 days from date of purchase. All items purchased in store must be returned for exchange or refund to a Rhodes & Beckett store and will not be accepted by our online store.
Any sale merchandise purchased from a Rhodes & Beckett store or our online store may be exchanged at the same value the merchandise was purchased within 14 days from date of despatch (subject to stock availability) Sale merchandise is non-refundable. An in store credit or online voucher will be issued subject to where your purchase was made.
Exchanges and refunds will only be processed providing the following conditions are met;
- Proof of purchased is obtained in the way of original receipt, if the sale is registered in our database or a bank statement is provided.
- Merchandise is in its original condition and has not been worn, washed or altered.
- If exchanging for an item of higher value than the original item additional charges will apply.
For items being returned to our online store please complete the return/exchange form enclosed in your parcel or download the form here. Items returned without this form enclosed will take longer to process. We advise that you return your items by registered post and that you keep your postage receipt until the return has been fully processed. Rhodes & Beckett cannot be held responsible for items lost or damaged when being returned by post.
Please note that we do not provide refunds for the value of any shipping costs for ‘change of mind’ returns.
CAN I RETURN A MADE-TO-ORDER (MTO) SHIRT?
Made to Order shirts are produced specifically for you in accordance with your styling preferences. As such we do not accept 'change of mind' returns on these garments. Naturally if there is a quality issue of fault of any type, or the shirt in question has not been produced to your instructions we will be happy to take the garment back and provide you with an exchange or refund.
CAN I RETURN SOMETHING I PURCHASED ONLINE TO A RHODES & BECKETT STORE?
Absolutely. Any purchase made from the Rhodes & Beckett Online store can be returned to any of our retail stores (excluding those located within Myer department stores).
Please note that we are happy to accept any full priced merchandise for exchange or refund within 90 days from receipt of goods, provided it is in its original condition and has not been worn, washed or altered.
Please try to bring your online invoice/receipt with you as this will speed up the returns process in store.
WHAT IF I’M SENT A FAULTY OR INCORRECT ITEM?
Our online team take every care to ensure you are sent the correct item, free from any defects. However, if you do receive an incorrect or faulty item please contact us at firstname.lastname@example.org for instructions on how to obtain a replacement item or refund.
Faulty items must be assessed in person – you may take your item to your nearest store location for assessment, please ensure you take with you your original receipt or you can send your item to our online store to be assessed. If the product is deemed faulty you will be reimbursed for your postage costs.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Deliveries within Australia
We aim to dispatch all orders within 6-10 working days. This enables us to deliver most purchases within 12 working days to Melbourne, Sydney and Brisbane metropolitan areas. Obviously items that are travelling further can take longer.
International orders are typically received within 7-10 workings days from the time of order. You will receive a shipping confirmation email when your purchase departs that includes a tracking number to allow you to follow your shipment
Please note: that our postage does not include possible taxes and duties that may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
HOW LONG DOES IT TAKE FOR MADE-TO-ORDER SHIRTS TO ARRIVE?
We aim to produce all Made-To-Order garments within 21 days of the date of your order. This enables us to ensure that your MTO purchase is delivered to you with 4 weeks of your order and in many cases earlier.
HOW MUCH DOES IT COST FOR SHIPPING?
Shipping is currently free of charge for orders over $200.
A standard shipping fee of $10 is charged on orders delivered within Australia. A standard shipping fee of $30 is charged on orders delivered internationally.
Please note that international orders may incur further charges applied upon delivery of your order. The responsibility for any customs duties, foreign taxes or other fees, which my be imposed, will rest with the customer.